FAQ

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Feel free to contact our customer support team at info@diccvi.com for additional sizing guidance.

We completely get it, we change our minds too!

Once an order has been placed, we are unable to edit it before it ships or guarantee cancellations. Please contact our customer support team at info@diccvi.com if you have concerns about your order.

We accept all major credit cards and also provide several additional payment options at checkout including Google Pay, Apple Pay, and O Pay.

di.CC.vi sends domestic orders with SF Express and FedEx for international orders. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking number.

We offer free shipping on all orders over HKD $1,200 (About USD $150) within the domestic of China, Hong Kong, and Taiwan.

All international orders are shipped via FedEx, the shipping cost starts at HKD $240 (About USD $30) and we offer free shipping on orders over HKD $4,000 (USD $500).

CHINA / HONG KONG / TAIWAN orders: in-stock orders are processed within 2-3 business days. Please note that we only ship and deliver on business days and that only expedited orders placed before 12:00 pm GMT on a business day will ship that same day.
Orders outside the CHINA / HONG KONG / TAIWAN: in-stock orders are processed within 3-5 business days and may be subject to additional transit time and customs clearance delays.
Please see our Shipping and Returns page for more information on shipping methods, delivery times, and shipping costs.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

When your order ships, you will receive a shipping confirmation email with a link to track the status of the shipment. If you are having an issue with the tracking for your order, please contact our customer support team at info@diccvi.com

My order was marked as "Delivered" but I have not received it. What do I do?
If your order has been marked “Delivered” but you have not received the shipment, please contact our customer support team at info@diccvi.com

If the items that you have purchased are not to your satisfaction, we are happy to help you exchange or return them. Items can be exchanged or returned within 14 days of delivery. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Your refund will be credited to the original purchaser´s credit card after we have received your returned item (in the condition as described above) to the correct destination.

Please see our Returns page for more information on shipping methods, delivery times, and shipping costs.

For each product listed on our website, we have provided specific care instructions. Please visit the specific page of “Cashmere Care” to see the instructions.

Pilling naturally occurs on cashmere and cashmere blended products. For 100% cashmere products, you can easily fix pilling with a cashmere comb.

Please contact our customer service team at info@diccvi.com or the Chat Box on the right side of our website. One of our Customer Care Agents will email you back within 24-48 hours, GMT 09:30-18:00, Monday - Friday.

Please reach out to press@diccvi.com to get in touch with our PR team.

We're happy to help your company with di.CC.vi products for bulk orders. Please reach out to for more information about our pricing and to receive a quote.